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Creating a Customer-Centered Culture: Leadership in Quality, Innovation, and Speed $8.99 Many organizations have found it difficult to transfer the Voice of the Customer methods and technologies developed for manufacturing quality and apply them to knowledge and service work. This how-to guide makes it easier! Lawton challenges the traditional thinking about quality and service and provides approaches for integrating the two into a plan that works. Covers successfully applying formal ... |
Healthcare Quality Summit: Promoting Innovation to Achieve High Value